Platform

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How it works

The platform, in one diagram

Works Platform moves from model to execution to operations through deterministic configuration—so delivery stays fast while control, governance, and auditability remain built-in.

Three layers, one governed runtime

Configure what the system does, integrate with the environment, then operate safely with traceability.

Deterministic configuration Enterprise governance Auditability by design

Model & Configure Define behavior through reusable components

Data model & components Workflows & approvals Business rules Screens & portals Document templates

Integrate & Execute Connect systems and run processes at scale

Enterprise integrations APIs & services Events & jobs Data import/export Transactional execution

Operate & Govern Run safely with monitoring and traceability

Access control & security Audit trail Monitoring & diagnostics Controlled releases Performance visibility

What this means in practice

You industrialize delivery using reusable building blocks—then keep changes governed over the years, with predictable execution and end-to-end traceability.

Faster delivery, fewer surprises

Deterministic configuration reduces ambiguity and stabilizes how systems behave in production.
Governed change at enterprise scale

Evolve workflows, rules, and portals with controlled lifecycle practices and clear accountability.
Auditability and operational confidence

Track changes and execution paths, and operate with monitoring and diagnostics built in.

Key idea: Works Platform behaves like an enterprise runtime where configuration is the source of truth—so you can scale complexity without losing control.

Core building blocks

Everything is configured from reusable, governed components

Workflows & Approvals

Model end-to-end processes, exceptions, and approvals with traceability and controlled evolution.

Rules & Decisioning

Centralize business rules and validations for consistent behavior across channels and years.

Data Model & Components

Define structured business entities and reusable components to scale complex domains.

Screens & Portals

Deliver internal apps and cross-actor portals with controlled access and consistent UX patterns.

Integrations & APIs

Connect ERP, core systems, and partner ecosystems through services, events, and scheduled jobs.

Security, Audit & Ops

Enforce access control, auditability, monitoring, and controlled releases for mission-critical operations.

Deterministic configuration, not ad-hoc code

The platform turns business intent into governed execution through a repeatable lifecycle you can audit and evolve over years.

Model

Define entities, workflows, rules, screens, and templates using reusable components.
Integrate

Connect external systems via services and APIs, and orchestrate cross-actor flows.
Operate

Run with access control, audit trails, monitoring, diagnostics, and controlled updates.

Outcome: faster delivery with enterprise-grade control, traceability, and predictable evolution.

Platform capabilities

What you can deliver with the platform

Designed for long-lifecycle systems: complex workflows, multi-actor portals, governed changes, and secure operations.

Built for control: governance, auditability, and predictable evolution are first-class design principles.

Process orchestration

Model end-to-end workflows with exceptions and approvals, then operate them safely over time.

Human-in-the-loop approvals and audit trails
Exception handling with controlled escalations
SLA visibility through monitoring and KPIs

Portals & collaboration

Deliver secure portals for partners, citizens, or business users with controlled access per actor.

Role-based and data-level access controls
Forms, documents, and structured templates
Multi-language UI and notifications

Security & compliance

Operate mission-critical systems with auditability, traceability, and controlled changes.

Centralized logs and activity history
Encryption and secure data handling
Controlled releases and versioning discipline

Integration and ecosystem

Designed to fit your environment

Works Platform integrates through enterprise patterns, so you can orchestrate cross-system processes without forcing a redesign of your existing architecture.

Integration patterns you can standardize

Most enterprise projects fail when integrations are treated as ad-hoc work. Works Platform helps teams industrialize integration through repeatable patterns aligned with what your existing systems already expose.

Service-based exchange

Standardize requests and responses to connect with core systems in a controlled, traceable way.

Batch and imports

Move large datasets safely with governed imports, exports, and reconciliation routines.

Events and triggers

React to changes, control side effects, and keep traceability across multi-step workflows.

Asynchronous processing

Execute long tasks reliably while keeping users productive and operations observable.

Alignment with enterprise standards and policies

Works Platform is designed to align with your identity, security, and operational requirements. External integrations remain dependent on the interfaces and standards made available by your existing systems.

Integrates with your identity and access policies
Supports secure data handling and traceable exchanges
Keeps integrations observable with logs and diagnostics
Enables controlled evolution without breaking dependencies

Practical note: external systems must expose standard interfaces to enable secure, reliable integration.

Delivery approach

Build, deploy, and evolve with control

A pragmatic delivery model for complex systems: configure fast, validate safely, and keep long-term evolution governed.

Step 01

Model the target process and governance

Clarify the outcome, the actors, the approvals, and the controls. This becomes the blueprint for deterministic configuration.

Define workflow states, approvals, and exception paths
Define business rules, controls, and audit requirements
Identify integration points and operational constraints

Step 02

Configure and validate fast

Assemble screens, workflows, rules, and documents from reusable capabilities. Validate with real users, then iterate with governance.

Reuse modules for workflow, rules, portals, documents, and controls
Keep configuration deterministic for safer testing and audits
Operate early with monitoring and traceability

Step 03

Evolve safely over time

Add capabilities, change rules, and extend portals without breaking the system. Keep governance intact as the organization grows.

Controlled releases and repeatable validations
Extend integrations as external systems expose interfaces
Keep full traceability across decisions and changes

Why this works for mission-critical programs

Deterministic configuration, reusable capabilities, and operational foundations reduce risk while keeping delivery speed and evolution under control.

Standard modules and applications

Accelerate delivery with proven building blocks

Works Platform includes reusable modules and standard applications to industrialize delivery across frequent enterprise needs. These components can be configured and composed to match your governance, processes, and operational constraints.

Core business operations

Standardize high-frequency processes with structured workflows, validations, and controlled evolution.

Classement and déclassement
Recouvrement management
Réclamations and service requests

Legal and CASE management

Manage cases, decisions, documents, and collaboration with full traceability and governed change.

Contentieux and case tracking
Gestion de délégation de signature
Templates and document automation

Claims and customer lifecycle

Standardize end-to-end flows with controlled approvals, scoring and validation patterns, and traceability.

Claim management
CRM foundations (entities, contacts, actions)
Customer onboarding and request tracking

Scoring and controls

Apply consistent scoring, similarity and control checks, with human validation and full traceability.

Scoring patterns (risk, eligibility, prioritization)
Similarity checks for controls and deduplication
Controls checklists and validation routines

Credit and dossier processing

Structure credit journeys with controlled data collection, document handling, and approval workflows.

Montage de dossier de crédit
Loan and credit onboarding management
Documents, templates, and controlled approvals

Portals and collaboration

Build user portals and collaboration surfaces with controlled access and long-term maintainability.

Dynamic portals, screens, and themes
Document templates and DMS patterns
Multi-language and standardized UX components

Note: the exact scope of standard modules can be configured per program and extended with additional capabilities when needed, while keeping governance and auditability intact.

Governance

Governance and auditability by design

Works Platform is built for long-lifecycle, mission-critical systems where change must be fast, controlled, and fully traceable. Deterministic configuration helps teams validate and audit changes safely, without losing agility.

Controlled change, end-to-end traceability

Every critical action can be governed: who changed what, why, who approved, what was validated, and what was deployed. This supports operational control, compliance expectations, and safer evolution over years.

Deterministic configuration supports safer testing and predictable releases
Full traceability across actions, approvals, decisions, and key events
Separation of responsibilities across build, administration, and operations
Governed evolution: extend workflows, rules, and portals without destabilizing production

Why it matters

When systems are mission-critical, the ability to evolve quickly is valuable only if every change remains controlled, testable, and traceable. Works Platform is designed to keep this balance over the full lifecycle.